Warranty

20-year limited warranty for homes. 6 years for commercial spaces.

Name: Enoch Surfaces Pte. Ltd.
Address: 8 Boon Lay Way, #11-15, 8@TradeHub 21, Singapore, 609964, SG
Telephone: +65 8918 2084

Enoch Surfaces Pte Ltd gives this limited warranty on Enoch Surfaces vinyl flooring bought and installed in Singapore. It covers manufacturing defects.

How long you're covered

Who the warranty covers.

Homes: 20 years

Any place lived in as a home, including rented rooms.

Commercial spaces: 6 years

Offices, shops, clinics, show flats, F&B outlets, gyms, hotel lobbies and similar.

The warranty starts on the installation date if you register within 30 days of installation. If you register later, or do not register, the start date is the date on your signed delivery order (first delivery if there are several lots). It is in addition to your rights under Singapore law.

This warranty covers manufacturing defects. It is not a promise that the floor will look new for the full 20 years (or 6 years for commercial spaces).

The details

What's covered, and what's not.

What's covered

Faults in how the planks were made, when they are installed correctly and used and cleaned normally:

layers of the plank peeling apart or bubbling
click joints that fail
planks swelling, warping or gapping more than normal indoor movement
everyday spills and normal damp-mopping, as long as the water is wiped up and not left sitting

If we confirm a manufacturing defect, we replace the affected planks free of charge. Fitting those planks is arranged with an installer and quoted separately. The labour cost depends on the job — for example where the planks sit and how much furniture needs to be moved.

We replace only the affected planks, not the whole floor. If that colour is no longer made, we use the closest current colour.

What's not covered

Normal wear and tear: gradual wearing of the wear layer, light scratches and scuffs from everyday use, loss of shine, fading from strong sun. Paid replacement is available.
Accidents: dents, chips, cuts, burns, stains, pet damage. Paid replacement is available.
Water from outside the floor: flooding, pipe leaks, or water left standing (for example overnight), or damp coming up from below.
Problems with the floor underneath: uneven, damp or moving floors.
Installed without our foam: Enoch Surfaces flooring must be installed over Enoch Surfaces foam. If you buy our flooring and install it without our foam, this warranty is void.
Installer workmanship is not covered by this warranty. This warranty covers manufacturing defects, including those you notice after handover. Please check the floor with your installer before you accept it.
The wrong place or the wrong care: outdoors, wet areas such as bathrooms and showers, stairs, walls; steam mops, bleach, wax or harsh cleaners.
Fire, natural disasters, pests, or deliberate damage.

Caring for your floor

Sweep or vacuum, then damp-mop with a well-wrung mop and a pH-neutral floor cleaner. Wipe spills quickly. Use doormats at entrances and felt pads under furniture. Avoid steam mops, bleach, wax and harsh cleaners.

Register your warranty.

After installation, the homeowner or the contractor can register within 30 days. You will receive a confirmation email as your record. This is a registration receipt, not a claim approval. Cover is subject to the terms on this page.

1. Install the floor. Do not register on collection day if installation is later — use the actual installation date.
2. Fill in the form. Name, contact, install address and date, and your delivery order / invoice number.
3. Keep the email. You will receive an automatic confirmation with the details you entered. Please keep your signed delivery order as proof of purchase.

If you register later, or do not register, your warranty still starts on the signed delivery order date.

We keep your registration on file. If you make a claim later, we can use it to help match your order, but please still send your invoice or signed delivery order if you have it.

Making a claim

How to claim.

1. Contact us. Email info@enochsurfaces.com or WhatsApp +65 8918 2084. If you bought through an interior designer or contractor, they can raise the claim with us for you.
2. Send us the details. Your invoice or signed delivery order (and your registration email if you have one), your address, clear photos and a short video of the area, within 30 days of noticing the problem.
3. We will reply within 5 working days. We will arrange a site visit, then confirm our decision in writing.

If the property is sold, the remaining warranty can pass to the new owner if they contact us with the original proof of purchase.

This warranty covers the flooring only. It does not cover other costs such as moving furniture, temporary accommodation, or a shop or office having to close.

Ask us if you want paid replacement of worn or damaged planks. Our office hours are Monday to Friday, 9am–5pm.

These terms apply to Enoch Surfaces flooring bought from September 2026.